Terms of service

OVERVIEW

Last Updated: August 2, 2026

Welcome to The Pet Bloom. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. General

The Pet Bloom operates this website to provide pet products and related accessories. Throughout the site, the terms "we," "us," and "our" refer to The Pet Bloom. By using our website, you agree to comply with these Terms and all applicable laws and regulations.

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon being posted on this page.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use the website and place orders.

3. Products

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. Colors and product appearance may vary slightly depending on your device.

We reserve the right to discontinue products or limit quantities at any time.

4. Pricing and Payment

All prices displayed on our website are shown in the selected currency and are subject to change without prior notice.

Payment must be completed before an order is processed. We accept secure payment methods provided through Shopify and its payment partners.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, stock availability, or other legitimate reasons. If payment has already been made, any applicable refund will be issued to your original payment method.

6. Shipping and Delivery

We aim to process orders as quickly as possible. Delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses supplied by the customer.

7. Returns and Refunds

Please refer to our Refund Policy for detailed information regarding returns, exchanges, and refunds.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and website design, is the property of The Pet Bloom or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

9. Prohibited Use

You agree not to:

Use the website for any unlawful purpose.
Attempt to interfere with the security or operation of the website.
Upload malicious software or harmful code.
Violate the rights of others.
Engage in fraudulent or abusive purchasing activities.

10. Limitation of Liability

To the fullest extent permitted by law, The Pet Bloom shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

11. Disclaimer

Our products are intended to support the care and enjoyment of pets. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified veterinarian regarding your pet's health.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of The Pet Bloom, without regard to conflict of law principles.