Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged after delivery.
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items (if applicable).
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If you receive a defective or damaged item, please contact us within 7 days of delivery. We'll gladly replace the item at no additional cost.
Return Shipping
If the return is due to our error (such as receiving the wrong or damaged item), we'll cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise stated.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: noncontext60@gmail.com
We aim to respond within 24–48 business hours.