Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping with The Pet Bloom. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy before placing an order.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are as follows:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (if available). Tracking information may take 24–48 hours to become active.

Delays

While we do our best to ensure timely delivery, delays may occur due to customs inspections, weather conditions, carrier issues, holidays, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately. Once an order has been shipped, we cannot guarantee that changes can be made.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

• Check with household members or neighbors.

• Contact the shipping carrier.

• Reach out to us if you need further assistance.

The Pet Bloom is not responsible for packages that are confirmed as delivered by the shipping carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can investigate and work toward an appropriate resolution.

Questions

If you have any questions about shipping or your order, please contact us through our Contact page. We're always happy to help.